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Privacy Policy

Your privacy is important to us.  Tomoliandwill.com will not pass on your personal, credit or debit card details to any third party.  We will not ask for personal details via email.  If you receive an unsolicited email asking you for your tomoliandwill.com log in details, please contact us immediately at info@tomoliandwill.com.

When you make your payment your card details will be taken by Sage Pay - our secure payment provider. Tomoliandwill.com does not have any access to your card details.
Sage pay is the leading online secure payment provider. They use SSL encryption technology to keep your details safe. If you need some more information visit www.sagepay.co.uk

This Privacy policy forms part of our Terms and Conditions.

During the registration process, when you register with tomoliandwill.com you are required to choose a username and password.  It is your responsibility to ensure that all actions taken under the chosen username and password are for your own use and are only for purchases from tomoliandwill.com.  You must ensure that you keep your password safe and not disclose it to anyone. If you believe someone else may know your password, you must change it immediately.  You are not permitted to transfer or sell your username and password to anyone, or permit anyone else to use it, either directly or indirectly. If you have any changes to the details you submitted during the registration process it is your responsibility to inform tomoliandwill.com immediately at info@tomoliandwill.com.

HOW WE USE YOUR PERSONAL DATA
All the information we collect via our website or through correspondence with you is for our purposes only so we can ensure you have an efficient customer experience with us.
 
We are dedicated to ensure your personal information is only used for:-
 
-   Managing and delivery of orders you have placed with us.
-   Communicating with you with regards to your account and business activities between us.
-   Providing you information about the services, products, special offers, promotions and sales we offer.
 
If our business ever has a change of control, our data records are part of our business.  We will never disclose or sell your information to any third party organization unless you inform us that you want us to.

NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to this privacy statement so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We will use information in accordance with the privacy policy under which the information was collected.
 
If users have any questions or suggestions regarding our privacy policy, please e-mail us on info@tomoliandwill.com.
 
LEGAL DISCLAIMER
We may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

COOKIES
Cookies are text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you.
We use cookies to remember you when you return to our site and to keep track of what you have in your basket. To purchase products on our website, you will need cookies enabled.    If you do not wish to enable cookies, you can still browse the site to use it for research purposes.

Google Analytics [ Cookie names: _utma_utmb_utmc_utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors have come to the site from and the pages they visited. For more information see Google Privacy Policy.

Google Map. [Cookie name: NNID PREF]
We are giving you this information as part of our initiative to comply with recent legislation and to make sure we are honest and clear about your privacy when using our website.

 

Privacy Policy Personal Data

This Privacy Policy sets out how we, at Tomoli & Will, obtain, store and use your personal information.

By giving us your details you agree to the use and treatment of your personal information in accordance with this Privacy Policy.

How we collect or obtain personal information about you

We collect personal information when you provide it to us:

  • when you fill in a form on our website
  • when you contact us by phone, in person, email or in writing
  • when you use post or react to our social media channels
  • when you order goods or services from us

 
Where permitted by law we may also receive information about you from third parties such as affiliates, business partners, credit and fraud checking services as well as third parties with whom we have had no prior contact.

How we collect anonymous information about your behaviour

We indirectly collect anonymous information about you to get a general idea of how our website is performing, this information is not linked directly to you but third party services outside of our control may use this to profile your activities and provide relevant advertising in other platforms. This may occur at any time while you are browsing our website.

Cookies

Cookies are small packets of information stored on your device used to keep a record of your history while using a particular website. This could be used to tailor page content to your past behaviour, to keep hold of information that lets us know if you’ve logged in, or to let us know what items you’ve added to a shopping cart. The cookies under our control are only visible to you and to our website.

While you are free to disable cookies on your browser, doing so may impact the functionality of this and other websites you visit and as such is not recommended.

Third Party Cookies

We use other services to help us to deliver our website, and they may also store cookies on your device to display personalised content or to gather statistics while you are visiting our website. We’ll list those in detail and give a brief overview of why and how we use them below.

Contact Forms

Information you submit to us on a contact form will be sent by email to our staff, and will remain stored on the website or within backups for a maximum of 60 days just in case the email doesn’t get to us. If we intend to retain information for marketing purposes we’ll ask you first and give details on the form.

User submitted Comments & Reviews

You can submit comments on our content if you want to. Normal visitors will be able to read anything that you post, and the name under which you have submitted the comment. You may use a pseudonym if you prefer to remain anonymous. We may ask for your email address to verify but we will never make this public.

Third-Party Services we may share data with

Third Party Analysis Tools

We use the following third party services to track and monitor visitor flows and behaviour.

Google Analytics

Google analytics provides us with detailed web statistics and real time monitoring to help us measure the performance of our web site. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/

Social Media Services

Some pages of our web site may connect with the following social media services. These may use third party cookies to connect with your own account to provide personalised content.

Facebook

We use functionality from Facebook to display personalised content, or to allow you to share content with your friends. We do not have any direct access to information relating to your facebook account. For detail on Facebook’s privacy policy please visit https://www.facebook.com/privacy/explanation

Twitter

We use functionality from Twitter to display personalised content or to allow you to share content with your followers. We do not have any direct access to personal information relating to your Twitter account. For detail on Twitter’s privacy policy please visit https://twitter.com/en/privacy

Email Communication Services

We use third party services to send email, so they will indirectly have access to a portion of your activity and some of your personal details. Once an email leaves systems we use directly, it may be routed through any number of others systems.

Our Details

Our company name is Tomoli & Will and we operate from 14 High St, East Grinstead, Sussex. RH19 3AW.  United Kingdom. You can contact us directly via our web site – www.tomoliandwill.co.uk; via email at info@tomoliandwill.co.uk or via telephone on 01342 314314

Questions or Complaints

If you have any questions about this privacy policy, please contact us through the channels listed above.